Return/Refund/Exchange Policy

 We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note that at WOLOKO’S, we value transparency. It is important our customers understand our modus operandi.

 Our long-term goal is to hold all our inventory to fully manage our customers’ needs and resolve disputes directly and faster without third party involvements. Given the costs of holding inventory, building such capita requires time. It is reasonable, in this regard, to deal with appropriate third parties to share some of those risks and costs without compromising excellent customer services.

 Apart from holding some inventory, WOLOKO’S deals with carefully selected third party service providers to satisfy our customers’ needs. These third-party providers also have their own modus operandi.

 We can easily handle returns from our warehouse because we have full control. For items coming from third-party providers, we may need to open a case depending on their policies to determine an appropriate way to resolve the dispute. A return/refund might not be possible or can involve a lot of costs (such as shipping). In some exceptions, we may require the customer to keep the product for a partial refund or for free. Please note that the customer is responsible for all costs involved in shipping the product back to the supplier’s address. We will always keep the customer informed on return/refund possibilities and the procedures to follow.

To be eligible for a return/refund/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You also need the receipt or proof of purchase.

To initiate a return, contact: wolokos.treff-end.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at wolokos.treff-end.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items/designs), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns/exchanges on sale items, gifts, personalized items, or gift cards. Only regular priced items may be refunded/exchanged. The customer bears all related shipping/custom costs associated with the return/exchange. The supplier bears the costs if the product sent is damaged or if the item sent does not meet the specifications selected by the customer such as size and color.

To minimize disputes which lead to time-wasting and dissatisfaction, the customer should carefully read the specifications detailed by the supplier and check regularly for updates.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wolokos.treff-end.com